Terms of service

Last updated: 6 November 2026

These Terms of Service ("Terms") are an agreement between you and Holistics Software Pte Ltd, the company that builds anfra. Please read them carefully. By creating an account, accessing or using the Service, or clicking to accept these Terms, you agree to them. If you accept these Terms on behalf of a company or other organization, you confirm that you have the authority to bind it, and "you" means that organization.

1. DefinitionsCopy Anchor Link

• "Holistics", "we", "us" or "our" means Holistics Software Pte Ltd, a private company limited by shares incorporated in Singapore.
• "anfra" means the agentic analytics framework developed by Holistics, including anfra Core and anfra Cloud.
• "anfra Core" means the open-source anfra software, including the anfra command-line tool, anfra serve, the anfra SDK, the anfra skills, the container images, and their source code, as published in Holistics' public repositories.
• "anfra Cloud" means the hosted anfra service that Holistics operates, including its web app, APIs, MCP server, connectors to AI assistants, and related features.
• "Service" means anfra Cloud, the anfra websites (such as anfra.ai and these docs), and any support or professional services Holistics provides for anfra. The Service does not include anfra Core when you run it yourself.
• "Customer", "you" or "your" means the person or organization that creates an account, signs an Order Form, or otherwise uses the Service.
• "User" means a person you allow to use the Service under your account, such as your employees and contractors.
• "Order Form" means any order, plan selection, or subscription agreement for the Service, whether accepted in the product or signed separately.
• "Customer Data" has the meaning given in Section 6.
• "AI Assistant" means any third-party AI model, agent, or tool that you choose to use with anfra, such as Claude, ChatGPT, Codex or Cursor.

2. The agreementCopy Anchor Link

2.1 Order of precedence. If documents conflict, this order applies, from highest to lowest:

• An Order Form, or a separate written agreement signed by both parties, but only for the points it addresses.
• These Terms.
• The anfra documentation, which describes how the Service works but does not change these Terms.

Terms in your purchase orders or other business forms do not apply, even if we accept or sign them.

2.2 Changes to these Terms. We may update these Terms to reflect changes to the Service, to the law, or to our business. We will post the updated Terms on this page and change the "Last updated" date. If a change is material and you have an active paid subscription, we will tell you by email or in the product before it takes effect. If you keep using the Service after the change takes effect, you accept the updated Terms.

2.3 Changes to the Service. anfra is a new and fast-moving product. We may add, change, or remove features at any time. If we remove a material feature of a paid plan during your subscription term, we will try to give you reasonable notice.

3. anfra Core and open-source softwareCopy Anchor Link

3.1 Open-source license. anfra Core is licensed under the Apache License 2.0, or another license stated in the relevant repository. Your use of anfra Core is governed by that license, and nothing in these Terms limits the rights it gives you.

3.2 No warranty or support. As the open-source license states, anfra Core is provided "as is", without warranties or support of any kind, unless you have a separate written agreement with Holistics that covers it.

3.3 Your deployment, your responsibility. When you run anfra Core yourself, on your own machine or server, you control that deployment. Holistics does not host it, does not receive the data it processes, and is not responsible for how you configure, secure, or expose it. For example, anfra serve has no login, so anyone who can reach its port can open your apps and query your data. You are responsible for limiting access to it.

3.4 Third-party components. anfra Core and the Service include open-source components from third parties. Their own licenses govern those components.

3.5 Trademarks. The open-source license does not give you any right to use the names, logos, or trademarks of anfra or Holistics, except as needed to describe where your software came from.

4. Accounts and use of the ServiceCopy Anchor Link

4.1 Accounts. You must give us accurate information when you create an account and keep it up to date. You are responsible for all activity under your account and your Users' accounts, and for keeping sign-in methods, API tokens, and OAuth grants secure. Tell us promptly at [email protected] if you believe someone has accessed your account without permission.

4.2 Your Users. You are responsible for your Users and for making sure they follow these Terms. You control who is in your organization, which roles they have, and what data they can reach.

4.3 Right to use. Subject to these Terms and payment of any fees, Holistics grants you a limited, non-exclusive, non-transferable, non-sublicensable right during your subscription to access and use the Service for your internal business purposes. You may share the data apps and outputs you build with the Service with your own customers and partners, as long as you remain responsible for that sharing.

4.4 Acceptable use. You will not, and will not allow anyone to:

• Use the Service in a way that breaks any law, or that infringes or misappropriates anyone's rights.
• Connect data sources or upload data that you do not have the right to use, or that you are not allowed to process with the Service.
• Upload or send malware, or interfere with the security, integrity, or performance of the Service or of other customers.
• Try to get unauthorized access to the Service, to other customers' data, or to our systems, or probe or scan them for weaknesses without our written permission.
• Go around usage limits, rate limits, or access controls.
• Copy, resell, or offer the Service (as opposed to anfra Core under its license) as a hosted service to third parties, or use it to build a competing hosted service.
• Use automated means to access the Service in a way that puts an unreasonable load on it, other than through the APIs and tools we provide for that purpose.

We may suspend access as described in Section 9 if your use breaks this section.

5. AI Assistants and generated outputCopy Anchor Link

5.1 You choose your AI. anfra does not include its own AI model. You may connect AI Assistants to anfra, for example through the anfra skills, the MCP server, or a connector. When you do, you engage that AI provider directly under your own agreement with it. The AI provider is not a Holistics sub-processor, and Holistics is not responsible for how it handles data, including any query results, metadata, or other content your AI Assistant reads from anfra.

5.2 Review generated work. AI Assistants can produce models, queries, apps, and analysis that are wrong or incomplete. anfra helps you check this work, for example through governed definitions, validation, and the Inspect panel, but it does not guarantee that any output, query result, metric, or analysis is correct or fit for a decision. You are responsible for reviewing and validating any output before you rely on it. Outputs are not professional, financial, or legal advice.

5.3 Ownership of output. As between you and Holistics, the models, queries, apps, and other content you or your AI Assistants create with the Service belong to you.

6. Customer DataCopy Anchor Link

6.1 What Customer Data is. "Customer Data" means data that you or your Users provide to, or make available through, the Service. It includes:

• Warehouse data: the records in the databases and data warehouses you connect. anfra queries your warehouse when a User or an AI Assistant runs a query. We do not copy or store your warehouse as a whole. Query results pass through the Service to deliver them, and may be held for a limited time where a feature needs it, for example to complete a long-running query or to produce an export you asked for.
• Data source credentials: the connection details and credentials you provide so anfra can reach your warehouse. We store them encrypted.
• Project content: your semantic layer (models, datasets, metrics), your data apps, configuration, and the repository history you publish to anfra Cloud.
• Account and usage records: your organization's settings, members, roles, sharing settings, audit logs, and records of the queries and jobs that ran.

6.2 Your ownership. You own your Customer Data. You grant Holistics a worldwide, non-exclusive, limited license to host, copy, process, transmit, and display Customer Data only as needed to provide, secure, and support the Service, to prevent abuse, and as required by law.

6.3 Your responsibilities. You are responsible for the accuracy, quality, and legality of Customer Data, and for having the rights and any consents or notices needed to connect it to the Service. Connect only the data your use case needs, and use credentials with the least access needed, such as read-only credentials, where you can.

6.4 Personal data. Where Customer Data includes personal data, we process it on your behalf and under your instructions, as described in our Privacy policy. If you need a data processing agreement, contact us and we will provide one.

6.5 No model training. Holistics does not use Customer Data to train AI or machine-learning models.

6.6 Location. anfra Cloud runs on reputable third-party cloud infrastructure. Where the Service lets you pick a region for your organization, we store your project content, credentials, and account records in that region. Some data needed to operate the Service, such as account sign-in details, routing information, and support records, may be processed in other locations as described in our Privacy policy.

6.7 Security. We use reasonable administrative, technical, and physical safeguards designed to protect Customer Data. No system is completely secure, and we cannot guarantee that Customer Data will never be accessed, lost, or changed without authorization. If we confirm a security incident that affects your Customer Data, we will tell you without undue delay and share the information we reasonably can.

6.8 Support access. To resolve a support request, our team may need to access your organization or its records. We do this only for that purpose and only as long as needed.

6.9 Retention and deletion. You can delete project content and data source credentials while your subscription is active. After your subscription or account ends, we may keep Customer Data for up to 180 days so you can return or export it, and then delete it. Copies in backups are deleted as the backups expire on their normal cycle. We may keep limited records longer where the law requires it.

7. Usage data and feedbackCopy Anchor Link

7.1 Usage data. We may collect data about how the Service is used and how it performs, such as feature usage, query counts and timings, and error rates ("Usage Data"). We use Usage Data to operate, secure, support, and improve anfra. We may share Usage Data publicly or with others only in an aggregated form that does not identify you, your Users, or your Customer Data.

7.2 Feedback. If you give us ideas, suggestions, or other feedback, we may use it without any obligation to you. Contributions to anfra Core's public repositories are governed by those repositories' contribution terms and license.

8. Fees and paymentCopy Anchor Link

8.1 Free and paid plans. Some parts of the Service may be free. Paid plans, fees, and billing terms are set out in your Order Form or on our pricing page.

8.2 Payment. Unless your Order Form says otherwise, fees are billed in advance, are payable when billed, and are non-refundable except where these Terms say otherwise or the law requires. Card payments are handled by our third-party payment processor. We do not store your full card number.

8.3 Renewal. Paid subscriptions renew automatically for the same term unless you cancel before the end of the current term. We may change fees for a renewal term if we tell you at least 30 days before the current term ends.

8.4 Taxes. Fees do not include taxes. You are responsible for any sales, use, value-added, withholding, or similar taxes on your purchase, other than taxes on Holistics' income.

8.5 Late payment. If you do not pay undisputed fees on time, we may suspend paid features after giving you notice and a reasonable chance to pay. We will not do this while you dispute charges in good faith and work with us to resolve the dispute.

9. Term, suspension, and terminationCopy Anchor Link

9.1 Term. These Terms apply from when you first use the Service until your account and all subscriptions have ended.

9.2 Termination by you. You can stop using the Service and close your account at any time. Closing your account does not entitle you to a refund of prepaid fees, except as stated in Section 9.4 or 11.3.

9.3 Suspension. We may suspend all or part of your access to the Service, with notice where practical, if:

• your use poses a security risk to the Service or to others, or may expose Holistics or others to legal liability
• you break Section 4.4 (Acceptable use)
• you do not pay as described in Section 8.5
• we must do so to comply with the law.

We will restore access once the issue is resolved.

9.4 Termination for cause. Either party may end these Terms by written notice if the other party materially breaches them and does not cure the breach within 30 days of notice, or if the other party becomes insolvent or stops doing business. If you end these Terms for our uncured breach, we will refund any prepaid fees for the rest of your subscription term.

9.5 Effect of termination. When these Terms end, your right to use the Service ends, and Section 6.9 applies to your Customer Data. Sections that by their nature should continue after termination will continue, including Sections 3, 5.2, 7, 10, 11, 12, 13 and 14. Your rights under the anfra Core open-source license are not affected.

10. ConfidentialityCopy Anchor Link

10.1 Confidential Information. "Confidential Information" means non-public information one party shares with the other that is marked confidential or that a reasonable person would understand to be confidential. Your Customer Data is your Confidential Information. Non-public information about the Service, our roadmap, and any special pricing or terms we agree with you is our Confidential Information.

10.2 Exclusions. Confidential Information does not include information that is or becomes public without a breach of these Terms, that the receiving party already knew or lawfully received from a third party without a duty of confidence, or that the receiving party developed independently. The public source code of anfra Core is not Confidential Information.

10.3 Protection. The receiving party will use the other party's Confidential Information only to perform under these Terms, and will protect it with at least reasonable care. It may share it only with its employees, contractors, and advisers who need to know it and are bound by similar duties. It may disclose it where the law requires, after giving notice where the law allows.

10.4 Share only what is needed. Please do not send us sensitive data, credentials, or personal data in support requests or other communications unless it is needed to resolve the request.

11. Warranties and disclaimersCopy Anchor Link

11.1 Mutual warranties. Each party confirms that it has the authority to enter into these Terms.

11.2 Service warranty. For paid plans, Holistics will provide the Service with reasonable skill and care, consistent with generally accepted industry standards.

11.3 Remedy. If the paid Service does not meet Section 11.2 and you tell us in writing, we will use commercially reasonable efforts to fix it. If we cannot fix it within 60 days, either party may end the affected subscription, and we will refund any prepaid fees for the rest of its term. This is your only remedy for a breach of Section 11.2.

11.4 Disclaimer. Except as expressly stated in Section 11.2, and to the fullest extent the law allows, the Service, anfra Core, and all outputs are provided "as is" and "as available". Holistics disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. Holistics does not warrant that query results, metrics, or analysis will be correct, because they depend on your data, your definitions, your warehouse, and the AI Assistants you use.

11.5 Free, preview, and early-access services. Free plans, trials, and features labeled preview, beta, early access, or similar ("Free and Preview Services") are provided without any warranty, support commitment, or service level. They may change, be limited, or be discontinued at any time without notice, and may be less secure or reliable than generally available features. Do not rely on them for production or sensitive workloads unless you accept these risks.

11.6 Third-party services. The Service works with services that Holistics does not control, such as your data warehouse, Git hosting, sign-in providers, and AI Assistants. Holistics is not responsible for those services, for their availability, or for how they handle your data.

12. IndemnityCopy Anchor Link

You will defend Holistics and its affiliates, officers, employees, and agents against any third-party claim arising from:

• your Customer Data, including a claim that you did not have the right to connect or process it
• your or your Users' use of the Service in breach of these Terms or the law
• your use of AI Assistants or other third-party services with anfra
• data apps or outputs that you build with anfra and share with others.

You will pay any damages, costs, and reasonable legal fees finally awarded or agreed in settlement for such a claim. Holistics will tell you promptly about the claim, let you control its defense, and give you reasonable help at your cost.

13. Limitation of liabilityCopy Anchor Link

13.1 Excluded damages. To the fullest extent the law allows, neither party is liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunity, even if it was told such damages were possible.

13.2 Cap. To the fullest extent the law allows, each party's total liability arising out of or relating to these Terms is limited to the amount you paid Holistics for the Service in the 12 months before the event that gave rise to the liability.

13.3 Free and Preview Services. For Free and Preview Services, and for any use of the Service on which you paid nothing, Holistics' total liability is limited to US$100.

13.4 Exceptions. Sections 13.1 and 13.2 do not limit your payment obligations, your obligations under Section 12, or liability that cannot be limited under applicable law.

13.5 Basis of the bargain. These limits are a fundamental part of the agreement and of our pricing, and apply even if a limited remedy fails of its essential purpose.

14. GeneralCopy Anchor Link

14.1 Governing law. These Terms are governed by the laws of the Republic of Singapore, without regard to conflict of law rules.

14.2 Disputes. The parties will first try to resolve any dispute informally. Any dispute that is not resolved within 30 days will be finally resolved by arbitration administered by the Singapore International Arbitration Centre under its rules in force at the time. The seat is Singapore, the tribunal shall consist of one arbitrator, the language is English, and hearings will be held virtually unless the parties agree otherwise. Each party brings claims only in its individual capacity, and not as a member of any class or representative action. Either party may seek urgent injunctive relief from a competent court to protect its intellectual property or Confidential Information.

14.3 Intellectual property. Holistics and its licensors own the Service, including its software, design, and documentation, and all rights in it. All rights not expressly granted in these Terms or in an open-source license are reserved.

14.4 Publicity. With your permission, we may name you as a customer and use your logo in our customer lists and marketing. You can withdraw this permission at any time by contacting us.

14.5 Export and sanctions. You will comply with export control and sanctions laws that apply to your use of the Service, and you confirm that you are not located in, or controlled by a party in, a country or list subject to comprehensive sanctions.

14.6 Assignment. You may not assign these Terms without our written consent, which we will not unreasonably withhold. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.

14.7 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, outages of internet or infrastructure providers, cyberattacks, or government actions. This does not apply to payment obligations.

14.8 Relationship. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.

14.9 Notices. We may send notices to the email address on your account or show them in the product. Send legal notices to [email protected], or by post to Holistics Software Pte Ltd, 14 Robinson Road, Far East Finance Building, #08-01A, Singapore 048545.

14.10 Entire agreement, waiver, severability. These Terms, together with any Order Form and the documents they refer to, are the entire agreement between the parties about the Service. A failure to enforce any part of these Terms is not a waiver. If any provision is found unenforceable, it will be changed to the minimum extent needed, and the rest of these Terms will stay in effect.

ContactCopy Anchor Link

Questions about these Terms: [email protected].